Returns & Exchanges
If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within fourteen (14) days of your order. You will have no obligation and we will return your money; If you have ordered Goods, and received them, you may cancel your order at any time within fourteen (14) days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same fourteen (14) day period;
We will return your money subject to the following conditions: We receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact; and you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
The option to cancel your order is not available: If you purchase sealed Goods and they become unsealed after delivery, or cannot be re-sold for some other reason; If they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed; If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
In any of the above scenarios, we will return your money within fourteen (14) days.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within fourteen (14) days without giving any reason.
The cancellation period will expire fourteen (14) days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.
How to cancel
To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
You may use the below model cancellation form, or you can use your own words as long as your intention is clear.
Model cancellation form
ALL ENGLISH DISTRIBUTION LIMITED
31 The Avenue
I/We hereby give notice that I/we cancel my/our contract of sale of the following products [enter details of goods and any reference].
Ordered on [date]/received on [date],
Name: [enter name or names in which the order was made],
Address: [enter your address],
Signature: (only if this form is notified on paper)