Privacy Policy

 

Introduction

This is our privacy policy which relates to all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

If there are one or more points below with which you are not happy or do not agree, then we ask that you leave our website.

We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data  Please read the information provided at: www.knowyourprivacyrights.org

Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.

Information Process

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we will stop processing your data immediately.

If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

When you create an account on our website, buy a product from us, or otherwise agree to our terms and conditions for the sale of our products, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us which may be personal information.

We may use your personal information to: verify your identity for security purposes; sell products or services to you; provide you with our services; or provide you with suggestions and advice on products, services and how to obtain the most from using our website.

We process this information on the basis there is a contract between us, or that you have asked that we use the information before we enter into a legal contract with you.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to particular goods we sell. If we use your personal information for this purpose, you as an individual will not be personally identifiable.

We shall continue to process your personal information until the contract between us ends or is terminated by either you or us under the terms of the contract.

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including job opportunities and our products, you give your consent for us to process information for that purpose that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process your personal information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your personal information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to carefully selected third-parties whom we consider may provide services or products you would find useful.

We will continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by telling us via our contact form. However, if you do so, you may not be able to use our website or our services further.

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they ask us to, or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any cookies that you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies, or you prevent their use through your browser settings, some of the functionality of our website will not be available to you.

We use cookies in the following ways: to track how you use our website; to record whether you have seen specific messages we display on our website; to keep you signed into our website; to record your answers to surveys and questionnaires on our website while you complete them; and to record the conversation thread during a live chat with our support team.

Use of our website by children

We do not sell products or provide services for purchase by children, nor do we market to children.

Third Parties

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to show you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites you visit.

Although we do not disclose your personal information to any third party (except as set out in this privacy policy), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Our website may, from time to time, allow you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include:-posting a message in our forum or in relation to certain other content on our website, such as videos, tagging an image, and clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks.

When you post personal information, it is up to you to satisfy yourself about the privacy level of every person who might use or see it.

We do not specifically use this information except to allow it to be displayed or shared on or via our website.

We will store this information to allow it to be displayed, and we reserve the right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We can’t accept any responsibility for the actions of third parties at any time.

Provided that your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us on our contact page.

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy policy does not cover the information practices of these third parties.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data Controller

Our website is hosted in the USA.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

As such, data obtained within the UK or any other country could be processed outside the European Economic Area.

For example, some of the software we use, or our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union, specifically that in the UK; and we comply with a code of conduct approved by a supervisory authority in the European Union, specifically that in the UK.

At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request via our online contact form.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

If you wish us to remove personally identifiable information from our website, you may contact us. This may limit the service we can provide to you.

When we receive any request to access personal information, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required by us: to provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities; or to support a claim or defence in court.

Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel that your complaint is justified, or if we believe the law requires us to do so, we shall remove the relevant content complained about while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

If you are not happy with our privacy policy or if have any complaint, then you should tell us by email.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. 

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/